Tenants

We try to make renting through Grange Lettings as easy and straightforward as possible. Look and see what properties we currently have for rent. If you see something you like the look of get in touch as soon as you can because we tend to find tenants for our landlords within 10-14 days of properties going on the market.

Here’s a quick step-by-step guide through the rental process.

Current tenants

Routine maintenance issues should be reported via email including your property address, description of the problem and where appropriate photographs.  If you have a genuine or very urgent out of hours emergency contact 0131 555 4771.  (Please note that loosing keys is not an emergency, if you lock yourself out, you will need to contact a local locksmith at your own expense).  If you smell gas call Transco immediately on 0800 111 999.   If you have an electricity emergency the National Grid helpline is 0800 404090.

Viewing a property

If you’d like to see any of the properties on our website just get in touch and we’ll set up a time. Where possible, we only do individual viewings, conducted by one of our team.  This allows you to have a good look around and not feel pressurised and allows us to find out more about you, your needs and circumstances.

References

We use an independent third party to do all our referencing checks.  All we require from you is your full name, email address, mobile telephone number, current job and salary.

Deposits

We ask for a security deposit equivalent to one month’s rent. Under the Tenancy Deposit Scheme, this is held by a Government-approved Deposit Scheme company, not us. This will be returned to you at the end of the tenancy minus any repair or excessive cleaning costs that may be incurred.

Overseeing the signing of the tenancy agreement

At the same time as taking your deposit we oversee the signing of the tenancy agreement. It will be a Private Residential Tenancy (PRT). From December 2017 all tenancies in Scotland, by law, must be PRTs. We strongly advise you familiarise yourself with the key implications of this law by clicking here where we have summarised them.

Starting and finishing each tenancy

In your interests as much as the landlord’s we prepare an inventory. We usually book this in on the day before you move in. We use an independent third party company for this and the landlord meets the costs.

Whenever possible we arrange an onsite check-in for new tenancies, rather than ask you to collect keys from our office.  This allows us to ensure that you understand how everything works and your key obligations like:

  • Heating and ventilation
  • Cleanliness
  • Care of flooring and furnishings
  • What to do in case of emergency
  • What to do in case of any need for repairs

We take initial meter readings and ensure that the utility and council tax accounts are changed into your name.

End of Tenancy

At the end of the tenancy, we take meter readings and inspect the property. We ask the Deposit Scheme operators to release your deposit, less any deductions.

You have up to 30 working days to accept or decline any deductions. If you decline the request, this will be referred to the Deposit Scheme dispute resolution team. We will provide all the required evidence and you will be kept up to date as necessary.

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© Grange Lettings
23 Mitchell Street, Edinburgh,
EH6 7BD